Effective Date: 7/28/2025
At Lily & Grace Cleaning Service, your privacy is of the utmost importance to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of information when you interact with our website or services:
- Personal Information:
Your name, phone number, email address, and service address when you fill out our contact or booking forms. - Payment Information:
If applicable, payment details are securely processed through trusted third-party providers. - Website Usage Data:
This includes IP address, browser type, pages visited, and device information collected through cookies or analytics tools.
2. How We Use Your Information
We use your information to:
- Respond to inquiries and provide quotes
- Schedule and deliver cleaning services
- Communicate with you about appointments or service updates
- Improve our website and customer experience
- Comply with legal or safety obligations
We do not sell or rent your personal information to third-party marketers.
3. Cookies and Tracking Technologies
Our website may use cookies and similar tracking tools to:
- Remember your preferences
- Analyze website traffic
- Improve our website functionality
You can control or disable cookies through your browser settings.
4. Third-Party Services
We may use trusted third-party platforms (e.g., scheduling tools, payment gateways, analytics) to help us operate our business. These providers only receive the information necessary to perform their functions and are obligated to protect your data.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no online transmission is ever 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections or updates
- Request deletion of your data (where legally applicable)
- Withdraw your consent for marketing or communication
To exercise these rights, contact us at:
📧 [Insert your email address]
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.